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Connected Home PlanIDFEP-S0000219

$14.99

Our Connected Home Plan gives you the comfort, convenience and control you need from a smart thermostat. With an ecobee4 Smart Thermostat and FirstEnergy’s HVAC Monitoring Service, you’ll have all the tools and data you need to maintain the comfort of your home and manage your energy efficiency. Turning your home into a smart home is now more affordable than ever.

Today’s smart thermostat technology gives you total control over your home’s heating and cooling system – anytime, from anywhere – using your smartphone. Not only do smart thermostats make your life easier, they also result in greater energy efficiency and enhance the comfort of your home. And with our Connected Home Plan, turning your home into a smart home is now more affordable than ever – with more information than ever.

Enroll now and get the comfort and convenience you need from a smart thermostat. Plus, our unique energy efficiency diagnostic reports – using FirstEnergy’s HVAC Monitoring Service – provide the data and tools you need to save energy and improve the performance of your systems.

Comfort, control and peace of mind with:

  • A state-of-the-art ecobee4 Smart Thermostat with built-in Amazon Alexa Voice Service and a room sensor to deliver the right temperature in the rooms that matter most
  • Professional installation at no additional cost—we take care of it all
  • FirstEnergy’s HVAC Monitoring Service, providing custom monthly reports and alerts via text or email that notify you of potential performance issues with your heating and cooling system—allowing you to fix issues to improve your energy efficiency and avoid serious breakdowns
  • A low monthly payment
  • No deductibles, no trip charges and no surprise costs, like most competitor’s plans

Disclaimer

The customer is not required to purchase the good or service from FirstEnergy or the FirstEnergy operating company and the good or service may be obtained from other suppliers. A customer's decision to receive or not receive the good or service from FirstEnergy or the FirstEnergy operating company will not influence the delivery of competitive or non-competitive retail electric service to that customer by FirstEnergy or the FirstEnergy operating company. For Ohio customers, the Public Utilities Commission of Ohio does not regulate this optional service and has no authority to investigate complaints about this optional service.

FAQ

Where can I find more information about the ecobee4 Smart Thermostat?

More detailed information about the benefits of owning an ecobee4 Smart Thermostat can be found here.

How is this different from buying a smart thermostat at the store and installing it myself?

First, we offer low monthly payments instead of one large purchase price. Second, the thermostat will be professionally installed and set up, saving you time and the stress of a DIY project. Plus, we include custom monitoring and reporting where you’ll be alerted to potential performance issues with your HVAC equipment, so you can be assured that your system is running at peak efficiency.

What are the benefits of FirstEnergy's HVAC Monitoring Service?

Our monitoring service has the ability to recognize and analyze custom patterns of underperformance in your heating and cooling equipment. This can help increase the efficiency of your HVAC equipment, as well as combat larger repair costs, by identifying performance issues earlier and possibly preventing a breakdown. When our software indicates that you may have an issue with your HVAC system, we’ll send you an alert via email or text message and then walk you through the ways to identify and fix any problems.

What is my commitment?

This is a 24-month agreement that will renew automatically.

Who do I call if I have a problem with my thermostat?

If you have any problems with your ecobee thermostat, simply call us at 1-866-747-7893 and we’ll help you uncover the cause of the issue and how to best resolve it. If necessary, we will repair or replace any defective thermostat at no cost to you, as long as you remain a customer in the plan.

When will I receive my thermostat?

You will receive your thermostat approximately five days after you are enrolled in the program – approximately seven to ten days after you submit your enrollment. Once you receive your thermostat, simply call us at 1-866-747-7893 to arrange a convenient time for installation.

How long will the thermostat installation take?

The installation should take approximately 90 minutes. Before the technician arrives, you should have your Wi-Fi turned on and your Wi-Fi password on hand.

Who do I call if I have a question regarding the information I receive from FirstEnergy's HVAC Monitoring Service reports?

Call us at 1-866-747-7893.

What happens to my thermostat if I cancel my service?

Call us at 1-866-747-7893 and we will walk you through the options depending upon where you are in your contract term.

Does this product have a warranty from the manufacturer?

Yes, this product’s warranty is available. Click here if you have an ecobee3. Click here if you have an ecobee e4.