You count on your kitchen appliances every day. So when your refrigerator, dishwasher or stove isn’t working, it can be inconvenient and stressful – and repairs can be expensive. Plus, it can be a challenge to find a repair technician you can trust when moments matter.
Our Kitchen Appliance Repair Plan gives you the peace of mind that when the unexpected happens, you can afford the repair – and you’ll get a qualified person you can trust in your home to make it. We offer the added convenience of paying for the plan in low monthly amounts. No deductibles, no trip charges and no surprise costs.
Our plan includes:
- Coverage for your refrigerator, dishwasher and stove
- Fast, responsive service from pre-screened and quality-assured repair technicians
- One low monthly fee instead of a potential major expense for repairs
- 24/7 access by phone
- No deductibles, no trip charges and no surprise costs, like most competitor’s plans
The customer is not required to purchase the good or service from FirstEnergy or the FirstEnergy operating company and the good or service may be obtained from other suppliers. A customer's decision to receive or not receive the good or service from FirstEnergy or the FirstEnergy operating company will not influence the delivery of competitive or non-competitive retail electric service to that customer by FirstEnergy or the FirstEnergy operating company. For Ohio customers, the Public Utilities Commission of Ohio does not regulate this optional service and has no authority to investigate complaints about this optional service.
Why do I need a repair plan?
Appliances are subject to everyday wear and tear and breakdowns will occur, often when you least expect them. Repair plans give you the peace of mind that if the unexpected should happen, you can afford the repair – and you'll get a qualified person you can trust in your home to make the repair.
Why choose my FirstEnergy electric utility company for repair plans?
Your FirstEnergy electric utility company has a reputation for delivering safe, reliable energy, and our commitment to high standards of performance extends into the home. You can trust us to select contractors who will do the job right the first time, and know we will be there tomorrow should you need us. We offer the added convenience of letting you pay for your plan in low monthly amounts added to your electric bill.
Do I pay a service fee, trip fee or a deductible?
No. Plans offered by your FirstEnergy electric utility company are designed to repair appliances with no hidden costs or surprises. For work covered under the plans, you will have no additional expense at time of service ‒ just sign the paperwork when the job is done.
Doesn’t homeowner’s insurance cover repairs in my home?
Homeowner’s insurance often covers appliances damaged by hazard events like fires, water, wind or other covered events. Our repair plans cover breakdowns related to normal wear and tear or defects in workmanship.
How do I know what is specifically covered and what is not covered in my repair plan?
The customer agreement and the terms and conditions for each plan outlines specifically what is covered under your plan, what is not covered, and other plan limitations and conditions.
When does coverage begin and when does it end?
Your repair plan coverage begins 30 days after your enrollment is processed, giving you 11 months of coverage during the first year.
What is my commitment?
This is a 12-month agreement that will renew automatically.
How do I stop or cancel my repair plan?
You may cancel your plan during the first 30 days with no obligation. After 30 days, you can cancel your plan at any time and you will only be responsible for payment for the months you were on the program. However, if you had a repair done prior to cancellation, you are responsible for paying the monthly charges for the remainder of the 12-month term of the agreement.
I’m moving. What do I do about my repair plan?
You may cancel at any time, and you will only be responsible for payment for the months you were on the plan. However, if you had a repair done prior to cancelling, you will be invoiced for the monthly charges for the remainder of the 12-month term of the agreement.
If I move can the new homeowner assume my agreement?
No. Your service agreement is between you and your FirstEnergy electric utility company.
Who will perform the repair service?
Work is performed by local service contractors who have been vetted for work quality, on-time performance and customer service standards. Service contractors are independent contractors and not employees or agents of FirstEnergy or your FirstEnergy electric utility company.
Can I choose my own repair service provider?
No. We are committed to providing service that meets our high standards, and our network of service contractors go through a vetting and quality assurance process to make sure those standards are met. You will not be reimbursed for work performed by a service provider who is not specifically assigned by us.
How do I schedule service?
Call us at 1-866-796-9565.