Furnace and Air Conditioning Maintenance made easy and affordable from people you trust
Heating and cooling systems work hard every day to keep you comfortable and regular maintenance check-ups ensureefficient and dependable operation. By properly maintaining your equipment, it’s less likely to break down andrequire unforeseen repair expenses. Enroll now and our local pre-screened technicians will keep your heating and cooling system running at peak performance.
HVAC Maintenance Plan for only $9.95 per month
- Annual inspections of your heating and cooling systems
- Comprehensive safety and performance checklist
- All work performed by pre-screened and quality-assured technicians
- One low monthly fee on your electric bill
- 24/7 access by phone
The customer is not required to purchase the good or service from FirstEnergy or the FirstEnergy operating company and the good or service may be obtained from other suppliers. A customer's decision to receive or not receive the good or service from FirstEnergy or the FirstEnergy operating company will not influence the delivery of competitive or non-competitive retail electric service to that customer by FirstEnergy or the FirstEnergy operating company. For Ohio customers, the Public Utilities Commission of Ohio does not regulate this optional service and has no authority to investigate complaints about this optional service.
Why do I need a maintenance plan?
Appliances and systems are subject to wear and tear, and require maintenance to ensure efficient and dependable operation. In fact, many manufacturers will not honor a warranty agreement if equipment is not properly maintained. And in the case of air conditioner, furnace and heat pump maintenance, energy efficiency can be improved when cleaned and properly maintained. Properly maintained equipment and appliances are less likely to break down, which can protect you from unforeseen repair expenses.
Why choose my FirstEnergy electric utility company for maintenance plans?
Your FirstEnergy electric utility company has a reputation for delivering safe, reliable energy, and our commitment to high standards of performance extends into the home. You can trust us to select contractors who will do the job right the first time, and know we will be there tomorrow should you need us. We offer the added convenience of paying for your plans in low monthly amounts that are added to your electric bill.
Do I pay a service fee, trip fee or a deductible?
No. Plans offered by your FirstEnergy electric utility company are designed to maintain appliances and systems with no hidden cost surprises. For work covered under the plans, you will have no additional expense at time of service ‒ just sign the paperwork when the job is done – no need to reach for your wallet.
If during my maintenance plan the technician discovers the need for a repair or other services, is the cost of those other services covered?
No. The maintenance plan covers only the specific maintenance tasks listed in your plan agreement. Any repair or work other than the listed maintenance tasks is not covered by your maintenance plan agreement. If you want to have the service technician perform other services for you, you will need to enter into a separate agreement between you and the service contractor for those services and settle the expense directly with the technician at the time of service.
When does coverage begin and when does it end?
Your maintenance plan coverage begins after your enrollment is processed, however you can schedule your maintenance when you sign up, as long as your appointment is scheduled at least 10 days out.
What is my commitment?
This is a 12-month agreement that will renew automatically.
How do I stop or cancel my maintenance plan?
You may cancel your plan during the first 30 days with no obligation. After 30 days, you can cancel your plan at any time and you will only be responsible for payment for the months you were on the program. However, if you had maintenance done prior to cancellation, you are responsible for paying the monthly charges for the remainder of the 12-month term of the agreement.
I’m moving. What do I do about my maintenance plan?
You may cancel our plans at any time, and you will only be responsible for payment for the months you were on the program. However, if you had a repair or maintenance done prior to cancelling, you will be invoiced for the monthly charges for the remainder of the twelve-month term of the agreement.
If I move can the new homeowner assume my agreement?
No. Your service agreement is between you and your FirstEnergy electric utility company. You can share your plan information with the new homeowner in case they want to call and enroll in a plan in their name.
Can I schedule service online? Or do I have to call?
We can schedule on the phone and will soon be offering the ability to schedule service online.